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Frequently Asked Questions

Do I need a paper certificate to book my resort vacation?
Absolutely not. All you need is the Account Number (7134-0000), the 800 number (1-877-867-3639), a credit card number, an idea of when and where you want to go and the desire to get away and have fun!

I am looking for space at a specific location and/or time. Can you help me?
All of our available resort vacations are listed on the Search option on our Web Site. It is updated daily, so please keep checking back to see if your desired date and location is available. If you do not see it there and you have a specific time and place you want to vacation, feel free to call the Reservation Center (1-877-867-3639), they might be able to find it for you.

Or look at our other rental opportunities.  They cost a bit more, but are still great vacation values.  They can be found at:

Do I have to stay the entire time?
The space that is made available to G.E.T.O. comes in one-week, seven day increments. That does not mean that you have to stay the entire seven days. If the available week runs from Friday to Friday, you can check in on Saturday (Sunday or Monday), but you still have to check out the following Friday. If you can’t stay the entire period, you can also check out early. However, if you check in late, or check out early, you still pay the full $329* USD.

Are there any discount airfare, car rentals or other travel packages available to use with my resort vacation?
Discounted car rentals are available through Government Employee Travel Opportunities. Check out the Club Opportunities section of the website for information.

Are the resorts handicap accessible?
Because needs vary greatly and resort facilities are all different, once you chose your resort destination and BEFORE you book your trip, call the resort directly. Describe your needs to them and they can tell you if they can accommodate you.

Can I take non-eligible travel companions?
Yes. The only requirements are that the eligible person be 21 and traveling with the party and that the reservation be in their name. Otherwise, you may take as many people as you want. You can even book multiple condos at the same time and location; as many condos as you want and are available. We just want you to enjoy yourself. As the saying goes - the more the merrier - so bring as many or as few friends and family as you want.

Am I eligible to participate?
Eligibility is very simple. If you work for any level of government, Federal, State, County, City, Municipality, or Township, you are eligible to participate in G.E.T.O.

I talked to a Vacation Counselor about a week in Cancun that I found on the web site and was told my total cost would be almost $2,000* USD for my wife and I. I thought the G.E.T.O. rate was $329* USD per week?
You are correct on both counts. The week use of the condo is $329* USD. However, some of the resorts in Mexico and the Caribbean are "all-inclusive" resorts. That means the resort provides your meals, beverages, entertainment, and sometimes day trips, just like on a cruise ship. Anyone who stays at an all-inclusive resort pays a per person fee for this service. At some resorts it is an option. At others, it is a requirement for all guests. Even owners at these resorts must pay the all-inclusive fee when they use their own condo. All-inclusive conditions and rates are set by the resort and we have no control over them. 

These fees are based upon a matter of logistics. Many of the resorts that charge such fees are in somewhat isolated areas and may have limited access to potable water and foodstuff (e.g., in Cancun there are very few food stores). In these situations, the resorts must order food and water well in advance to ensure sufficient quantities are on hand for their guests. Therefore they charge an "all-inclusive" fee.

A list of all-inclusive resorts can be found in the  All-Inclusive section of this web site.  Additionally, the Vacation Guides will ALWAYS tell you about any all-inclusive conditions and rates BEFORE you confirm a reservation. If you do not want to pay the all-inclusive fee, simply pick a different destination.

I am interested in staying at the Moon Palace in Cancun, or another all-inclusive resort. How do I go about getting prices?
G.E.T.O. Space-A rentals are a flat rate of $329* USD per unit per week, regardless of the size of the unit, the location of the resort, or the time of year. This price covers 7 nights lodging; meals, tax (if any), security deposit (if any), transportation, and optional activities (if any) are not included. Because all-inclusive fees vary between resorts, we do not try to post them on the web site. When you call the reservation center to make a reservation at an all-inclusive resort, the counselor will tell you what the fee is for that resort PRIOR to completing your reservation. Click Here for more information on all-inclusive resorts.

I am searching for accommodations in Italy, but the earliest listing in "Availability" is "10/03/08." Is there any way to reserve something sooner?
No, unfortunately we cannot accept reservations or requests prior to a unit being identifies as available for G.E.T.O. Space-A rental. As soon as inventory becomes available in any location, we will post it to the web site. Click Here for tips on booking at high demand locations and during peak season.

How long in advance do I have to make a reservation to be safe or to be sure there is space available?
Units may become available for G.E.T.O. Space-A rental anywhere from 2 to 360 days in advance of check-in. As soon as they become available, they can be reserved. Once a reservation is made, the unit is taken out of the available inventory pool and that unit is yours. Reservations are made on a first-come, first-served basis, so a high demand location may be available in the morning, but gone by afternoon. If all available units have been reserved prior to your call, Vacation Guide will assist you with finding an alternative location or available date. When all available other units at a resort have been reserved, the resort will drop off the web site when the database is updated the next morning.

 

 

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*Taxes are additional. Destinations and travel times are subject to availability and confirmed on a first come, first served basis. Offer includes only accommodations and specifically excludes travel costs and other expenses that may be incurred. Mexico resorts may charge a mandatory all-inclusive fee. See website resort pages or ask your G.E.T.O vacation guide for details. Promotional discounts may not apply to all properties. Offer may not be combined with any other promotion, discount, or coupon. Other restrictions may apply. Offer void where prohibited by law.

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